1. shipping mothod and tracking 
we send the parcels with EMS , DHL and airmail , different country or different city ,we have to use different way . safe is the most important in replicas . 
if we send with airmail and EMS , you can track in this link : 
https://www.17track.net/zh-cn
DHL is 
http://www.DHL.com

2. shipping policy 
if the parcel was hold by customs ,we will resend the parcel or refund . if we refund the parcel , will let you know first .